Refund Policy
Returns & Refund Policy
At Velora, we want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, please contact our support team before sending anything back.
30-Day Returns
In addition to your statutory consumer rights, Velora accepts eligible returns requested within 30 days of receiving your order.
To be eligible for a return, items should:
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Be unused and in resalable condition.
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Be returned with their original packaging where reasonably possible.
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Not show damage caused by misuse, improper care or normal wear and tear.
Certain items may be excluded from return where permitted by applicable law.
Your Legal Cancellation Rights
For eligible online purchases, UK consumers may have a statutory right to cancel their order within the applicable cancellation period, subject to the legal exceptions that apply.
Nothing in this policy limits or removes any statutory consumer rights.
If you wish to exercise a statutory cancellation right, please contact us as soon as possible at:
How To Request a Return
Please email us with:
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Your order number.
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The item you wish to return.
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The reason for the return, if applicable.
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Your preferred resolution.
Do not send an item to an address found elsewhere on our website or shipping label without first contacting us.
Our support team will provide the appropriate return instructions.
Return Shipping
For returns due to a change of mind, the customer may be responsible for the return shipping cost, where permitted by applicable law and where the customer has been properly informed of this before purchase.
If you receive an incorrect, damaged or defective item, please contact us before returning it. We will review the issue and provide an appropriate resolution.
Refunds
Once your return has been received and reviewed, we will process any applicable refund to the original payment method.
Where required by applicable law, refunds will be issued within the applicable statutory timeframe.
Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
Incorrect or Damaged Items
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photographs showing the issue. We will review the case and, where appropriate, offer a replacement, refund or other remedy required by law.
Exchanges
We do not currently guarantee direct exchanges for every product or size.
If you need a different size or product, contact our support team and we will explain the available options.
Contact
For all return and refund enquiries: