Contact Us

We're here to help.

Whether you have a question about an order, need help choosing a product or simply want to get in touch, our support team is happy to assist.

Customer Support

Email: velorasupport24h@gmail.com

We aim to respond to all enquiries within 1–2 business days.

Order Support

For questions about an existing order, please include your order number in your message so we can assist you as quickly as possible.

Business Information

Business name: Velora
Country of operation: Brazil

Business address: velorabusinessmail@gmail.com

Please do not send returns to this address unless our support team has specifically instructed you to do so. Return instructions will be provided when a return is approved.

We appreciate your patience and look forward to helping you.