Privacy Policy

Privacy Policy

Last updated: August 8, 2026

Velora ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share information when you visit or purchase from our online store.

1. Who We Are

Business name: Velora
Country of operation: Brazil
Email: velorasupport24h@gmail.com

Business address: velorabusinessmail@gmail.com

If you have questions about how we handle your personal information, please contact us using the email address above.

2. Information We Collect

When you use our store or place an order, we may collect information such as:

  • Name.

  • Billing and delivery address.

  • Email address.

  • Telephone number, where provided.

  • Order and transaction information.

  • Product and purchase information.

  • Information you provide when contacting customer support.

  • Technical information about your device and use of our website.

Payment information may be processed directly by third-party payment providers. We do not intentionally store complete payment card details on our own systems.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders.

  • Process payments.

  • Arrange delivery.

  • Provide customer support.

  • Send order and service communications.

  • Manage returns, refunds and exchanges.

  • Prevent fraud and protect our store.

  • Improve our website, products and customer experience.

  • Understand website usage and performance.

  • Send marketing communications where you have provided the required consent or where otherwise permitted by applicable law.

4. Legal Bases

Depending on the circumstances, we may process personal information because:

  • It is necessary to perform a contract with you.

  • It is necessary to comply with a legal obligation.

  • You have provided consent.

  • It is necessary for our legitimate interests, provided those interests do not override your rights.

5. Service Providers

We may share relevant information with trusted service providers that help us operate our business.

These may include:

  • Shopify and related ecommerce services.

  • Payment processors.

  • Shipping and fulfilment providers.

  • Customer support and communication services.

  • Analytics and advertising platforms.

  • Technology and security providers.

These providers only receive information that is reasonably necessary for the services they provide.

6. International Data Transfers

Because Velora operates from Brazil and may use international service providers, your information may be processed in countries outside your country of residence.

Where required, we take appropriate steps to ensure that personal information is handled in accordance with applicable data protection requirements.

7. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning.

  • Remember preferences.

  • Understand how visitors use the website.

  • Measure advertising performance.

  • Improve our services.

Where required, we will request consent before using non-essential cookies.

8. Marketing

If you subscribe to our marketing communications, we may send you information about products, promotions and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or contacting us directly.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal or accounting obligations.

The exact retention period may vary depending on the type of information and the reason it was collected.

10. Your Rights

Depending on the law that applies to you, you may have rights relating to your personal information, including rights to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of information where applicable.

  • Object to certain processing.

  • Request restriction of certain processing.

  • Withdraw consent where processing is based on consent.

  • Request information about how your data is used.

To exercise a privacy-related right, contact:

velorasupport24h@gmail.com

11. Children's Privacy

Our store is not intended to knowingly collect personal information from children who are unable to legally provide such information.

If you believe that a child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

13. Contact Us

For questions regarding this Privacy Policy:

Velora
Brazil
velorasupport24h@gmail.com