Terms of Service

Last updated: August 8, 2026

These Terms of Service govern your use of the Velora website and your purchase of products from our online store.

By using our website or placing an order, you agree to these Terms, subject to any mandatory consumer rights that apply to you.

1. About Velora

Velora is an online retailer operating from Brazil and serving customers internationally, including customers in the United Kingdom.

Contact: velorasupport24h@gmail.com

Business address: velorabusinessmail@gmail.com

2. Products

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, colours may appear differently depending on your device or screen settings.

Product availability may change without notice.

3. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.

Where applicable, taxes, duties or additional charges will be communicated as required by law.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email.

An order is not necessarily accepted until payment has been successfully processed and the order has been confirmed for fulfilment.

We reserve the right to cancel an order in circumstances such as:

• The product being unavailable.

• An obvious pricing or product description error.

• Suspected fraudulent activity.

• Technical errors affecting the order.

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Payment

Payments are processed through the payment methods made available at checkout.

We do not intentionally store complete payment card details on our own systems.

You must provide accurate billing and payment information.

6. Delivery

Our standard estimated delivery timeframe is 7–15 business days, following order processing.

Orders are generally processed within 1–3 business days.

Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control.

Nothing in these Terms removes or limits any mandatory delivery rights that apply to consumers under applicable law.

7. Returns and Refunds

Our Returns & Refund Policy explains the process for returns, refunds and cancellations.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be excluded.

8. Product Use

Customers are responsible for using products appropriately and according to any instructions, warnings or care information supplied with the product.

Velora is not responsible for damage caused by misuse, improper care or use contrary to supplied instructions, subject to your statutory rights.

9. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Interfere with the security or operation of the website.

• Copy or reproduce our website content for commercial purposes without permission.

• Use automated systems to interfere with the normal operation of the website.

10. Intellectual Property

Unless otherwise stated, the Velora name, branding, logos, graphics, website content and original materials are owned by or licensed to Velora.

You may not reproduce, distribute or commercially exploit these materials without prior permission.

11. Third-Party Services

Our store may use third-party services, applications and payment providers.

Those services may have their own terms and privacy policies.

Velora is not responsible for the independent operation or policies of third-party services, except where responsibility cannot legally be excluded.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded under applicable consumer protection law.

Subject to this, Velora will not be responsible for losses that are not reasonably foreseeable or arise outside our reasonable control.

13. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transport disruptions, customs delays, technical failures or other events outside our reasonable control.

14. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on this page.

Your continued use of the website after changes are published means that the updated Terms will apply to future use of the website, subject to applicable law.

15. Governing Law

These Terms are governed by the laws applicable to the operation of Velora, subject to any mandatory consumer protection rights that apply to customers in their country of residence.

Nothing in these Terms is intended to deprive UK consumers of protections that cannot legally be excluded.

16. Contact

For questions about these Terms, please contact:

Velora
Brazil
velorasupport24h@gmail.com