Shipping Policy
Shipping Policy
At Velora, we aim to make your shopping experience simple and transparent.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
During periods of high demand, sales or holidays, processing may take slightly longer. If there is a significant delay affecting your order, we will do our best to keep you informed.
Delivery to the United Kingdom
Our standard estimated delivery time is:
7–15 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier, customs procedures, weather conditions and other circumstances outside our control.
The estimated delivery period begins after your order has been processed and dispatched.
Tracking
Where tracking is available, you will receive tracking information by email after your order has been dispatched.
Please allow some time for tracking information to become active after the parcel has been handed to the carrier.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your order number so we can investigate the shipment.
If an order is confirmed as lost in transit, we will work with the relevant carrier and determine the appropriate resolution.
Incorrect Address
Customers are responsible for providing an accurate and complete delivery address at checkout.
If an order has not yet been dispatched and you notice an error, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Customs, Duties and Taxes
Depending on the destination and applicable rules, additional customs duties, taxes or charges may apply.
Customers are responsible for any charges that are legally applicable to their order where these are not included at checkout.
If you have questions about a potential charge, please contact our support team before placing your order.
Contact
For shipping questions, contact: